Specialist - Strategy E System Technical Support SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

System Maintenance & Enhancement

• Proactively monitor, maintain, and optimize the strategy management system to ensure high availability, performance, and security.

• Implement system updates, patches, and configuration changes as required.

• Troubleshoot and resolve technical issues while ensuring minimal downtime and disruption.

2) Strategic Change Implementation

• Implement all required changes related to strategy, organizational structure, and performance frameworks within the system.

• Update and configure modules covering:

  • Strategic planning

  • KPI management

  • Dashboards

  • Project management

  • Service management

  • Initiative management

  • Excellence frameworks

  • Reporting

• Ensure the system supports newly defined strategic objectives, KPIs, and initiatives.

3) System Advancement & Customization

• Propose and implement system enhancements to improve overall capabilities.

• Design and maintain:

  • Custom dashboards for executive and departmental reporting

  • Automated workflows for project requests and approvals

  • Business case approval workflows

  • Initiative prioritization workflows

• Support integration with internal enterprise systems and external platforms.

• Ensure alignment with government excellence frameworks and standards.

4) Stakeholder Engagement & Training

• Continuously gather feedback from stakeholders to drive ongoing system improvements.

• Provide user guidance and technical support to maximize system adoption and effectiveness.

• Conduct knowledge-sharing sessions and training where required.