Supervisor

Confidential Company

Supervise daily field operations ensuring service quality and safety compliance.

Assign work orders and monitor job completion against schedule.

Optimize manpower allocation and equipment utilization.

Monitor team productivity and provide operational guidance.

Conduct random site inspections to ensure compliance with company procedures.

Ensure compliance with QHSE standards and operational procedures.

Participate in the Supervisor Duty Rotation to ensure round-the-clock operational coverage.

Receive operational calls from clients and internal teams during assigned duty periods.

Coordinate emergency or urgent jobs outside standard working hours.

Re-plan schedules and reassign manpower to meet urgent operational requirements.

Maintain duty logs and ensure proper shift handover to the next duty supervisor.

Act as the first point of contact for operational complaints and service escalations.

Investigate client complaints and identify root causes.

Coordinate corrective actions with field teams.

Communicate updates and solutions to clients professionally.

Prepare and submit complaint investigation and closure reports.

Lead and execute assigned operational projects.

Plan manpower, equipment, and safety requirements for project execution.

Prepare and implement Method Statements (MS) and Risk Assessments (RA).

Conduct pre-job safety briefings and toolbox talks.

Ensure compliance with rope access standards and safety regulations.

Conduct site surveys for new and existing clients.

Assess access requirements, manpower needs, and safety risks.

Prepare accurate technical reports and survey documentation.

Identify additional service opportunities during surveys.

Support the sales team with technical input for quotations.

Attend client meetings, project coordination meetings, and safety briefings.

Coordinate with client representatives regarding service schedules and site access.

Ensure proper communication between clients, operations teams, and management.

Provide professional representation of the company during site engagements.

Supervise and mentor field teams and rope access technicians.

Ensure staff follow operational and safety procedures.

Conduct toolbox talks and operational briefings.

Support training programs and competency development.

Monitor overtime and workforce performance.