Urgent Hiring for CRM Manager

Confidential Company

The CRM & Customer Journey manager will enhance customer engagement, conversion, and loyalty by optimizing both digital and in-person experiences. The role blends analytical insight, strategic CRM management, and operational excellence to deliver seamless, data-driven journeys that strengthen customer relationships and business performance.

• Lead the design and continuous improvement of end-to-end customer journeys across digital and offline touchpoints.

• Analyse and refine the customer experience from initial enquiry through the sales process, including sales center interactions, calls, meetings, and follow-ups.

• Manage and optimize the company’s CRM platform (e.g., Salesforce), ensuring data integrity, segmentation accuracy, and automation efficiency.

• Develop personalized communication and lead nurturing strategies to drive conversion and retention.

• Use customer insights and analytics to inform marketing strategies, improve targeting, and enhance ROI.

• Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.

• Deliver automated multi-channel campaigns (email, SMS, digital) that strengthen engagement and brand experience.

• Oversee CRM integrations with lead portals, CMS, and advertising platforms to ensure seamless data flow and performance tracking.

• Coordinate non-digital CRM touchpoints such as client events, property handovers, and after-sales experiences to reinforce loyalty.

• Develop and maintain dashboards and reports to monitor KPIs, conversion funnels, and campaign effectiveness.

• Ensure compliance with data protection policies and CRM governance standards.

• Support digital transformation initiatives, leveraging AI and automation tools to advance CRM capabilities and customer intelligence.