Academy Program Manager

Client of Mindfree Consulting

Training Program Design

• Design and structure all SB Academy training programs.
• Define learning objectives, content, assessments, and certification standards.
• Ensure training reflects how Swiss Butter actually operates.

Program Launch & Initial Delivery

• Deliver new training programs the first time they are rolled out.
• Pilot and test programs before wider delivery.
• Refine content based on early feedback and results.

Train-the-Trainer

• Train and certify those who will deliver training regularly (Specialists and ops-based trainers).
• Clearly define who is allowed to train each program and under what conditions.
• Set re-certification and quality requirements for trainers.

Training Governance & Standards

• Own and protect training standards across all locations.
• Ensure all training delivered locally follows approved content and structure.
• Step in when training quality drops or standards are not applied.
• Exercise authority to pause, correct, or redesign training delivery where standards, certification integrity, or performance readiness are compromised.

Performance Tracking & Improvement

• Review training results and performance outcomes.
• Identify gaps between training and real-world performance.
• Update and improve programs when needed.

Alignment & Accountability

• Align closely with Operations leadership on training priorities.
• Act as the single point of accountability for training quality globally.
• Ensure training supports readiness, progression, and long-term scale.

Undertake any other responsibility assigned by your direct Manager.