Account Director - KSA

Exotel

Lead enterprise discovery and problem diagnosis for large BFSI accounts Translate business challenges into AI-powered communication and CX solutions

Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services

Clearly articulate Exotel s value proposition to both business and technology stakeholders

Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion

Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams

Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell

Navigate enterprise decision-making, procurement cycles, and evaluation frameworks

Manage revenue, pipeline, and bookings in line with defined annual targets

Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations

Apply value-based selling approaches, balancing short-term revenue with long-term account potential

Use data-driven insights alongside judgment to manage ambiguity and complexity

Build strong relationships with CXOs and senior leaders across BFSI enterprises Represent Exotel as a trusted, long-term technology partner

Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success

Key Performance Indicators (KPIs)

Industry Engagement

Depth and quality of BFSI industry insights demonstrated

Successful CXO and senior stakeholder engagements

Solution Effectiveness

Alignment of Exotel solutions with customer business and technology needs Successful solution deployments and expansions within BFSI accounts

Account & Revenue Growth

Number and value of qualified opportunities

Revenue growth from new and existing accounts

Stakeholder Satisfaction

Customer satisfaction and relationship strength

Internal stakeholder feedback on collaboration and execution

Business Outcomes

Achievement of annual revenue and gross margin targets

Progress on leading indicators and cross-functional KPIs

Qualifications & Skills

Bachelor s degree in Engineering; MBA or Master s degree preferred

Proven experience in enterprise account management or business development within SaaS / technology

Strong analytical, problem-solving, and strategic thinking skills

Excellent communication, presentation, and negotiation abilities

Comfortable operating in high-stakes, CXO-led environments

Experience working with CRM tools and data-driven sales processes High resilience, ownership mindset, and execution focus.