Account Manager-ATTA AL TAYER GROUP LLC (Ventures division)

Description

• To manage, monitor and control the branch operation, and meet business targets, in

terms revenue and profitability whilst achieving highest level of customer satisfaction

Responsibilities

• Prospect new clients, attend sales calls, present various products available and

negotiate with customers on credit limits and payment terms with a view to develop

business and reach sales targets.

• Develop alliances and partnerships within existing clients to create additional sales

opportunities and also Identify new business opportunities for continued growth in the

region

• Serve existing clients by handling customer queries & meeting their needs. Also

handle customer complaints, settle disputes, using discretionary powers, if required in

order to ensure customer satisfaction and retention of business.

• Negotiate with various airline companies & tour operators (Suppliers) to obtain special

rates / fares that are usually given to all travel agents, in order to generate more business

and earn revenues for the company.

• Maintain an up-to-date database on customers/ corporate clients, and frequently mail

to them information relating to the latest attractions in holiday packages/ destinations/

new services/ special offers and amendments in visa rules/ regulations, airport

information, etc, in order to market services and solicit continued patronage of key

customers.

• Support the overall administration of the branch office, its up-keep, maintenance and

layout in order to maintain the professional image of Al Tayer Travels.

• Review periodically sales performance, revenue earnings and payments position, and

follow-up with accountants and sales staff to collect overdue payments from defaulting

customers, with a view to improve the company’s revenue position and generate

incomes. Monitor and control credit limits on a regular basis.

• Prepare reports for submission to the Travel Manager and to some key clients who give

high volume business, for the purpose of reviewing branch performance and scope/

suggestions for improvement

People Management Roles and Responsibilities

• Guide and motivate subordinates to enhance performance and produce quality work,

and ensure that they are continuously developed for higher level roles