الوصف الوظيفي

الأدوار والمسؤوليات

Account Manager - Morocco

Dilitrust , a global SaaS provider , is transforming legal departments worldwide through cutting-edge technology.

Your responsibilities:

You will join the CSM-AM team based in Morocco . You will interact with C- level executives as well as mid-sized companies (SMBs), in both the private and public sectors:

Your main responsibilities: 

Taking responsibility for a client portfolio and building a relationship of trust;

Managing contract renewals while creating cross- sell & up- sell opportunities ;

Identify opportunities and develop existing accounts by unlocking contacts within new departments to expand our reach;

Supporting clients in a consulting process;

Hold customer appointments to get their feedback on the use of our products;

Track business and usage KPIs ( Churn , Cross revenue, Upsell revenue , etc.)

Desired profile:

3 years as an Account Manager in a BtoB environment , ideally in SaaS / tech environment;

Excellent command of French , Arabic and English (internal communication in English + some clients exclusively in English);

A training role across our various modules to ensure continuous skills development for users;

An expert and consultant stance , capable of understanding the business needs of legal departments, general secretariats and compliance departments, and of proposing suitable solutions;

A rigorous and proactive monitoring of the customer relationship, guaranteeing good adoption and long-term satisfaction;

The ability to identify and propose workarounds when necessary, in close collaboration with our support and product teams;

Our values:

At DiliTrust , our values guide everything we do. Trust is our foundation, guaranteeing transparency and integrity in every action.

We promote inclusion by fostering a culture of empathy, diversity and belonging, where everyone's voice is valued.

We promote a practical mindset, encouraging initiative, resilience, and action-oriented thinking to meet challenges.

We strive for excellence, constantly pushing boundaries to stimulate innovation and demonstrating generosity in all our endeavors.

Above all, we succeed as a team, united by a common goal: collaboration.

Recruitment process: 

Everything moves very quickly at DiliTrust ! We are able to complete the entire recruitment process in less than 15 days after our first contact!

Interview with a member of the HR team

Interview with the team manager

Interview with Chief Customer Officer

A reference point

What we offer you:

Join a rapidly growing company in an international and supportive environment (offices in Germany, France, Italy, Spain, USA, Canada, as well as Dubai and Mexico);

Our Teleworking Charter guarantees that you can find your balance between   Onsite   and   Remote  ;

DiliTrust is a socially responsible company, committed to the diversity of its teams and dedicated to promoting professional equality at all levels.  

مدير حسابات
DiliTrust

الأشخاص الذين يبحثون على وظائف Accounts Manager الوظائف التي تم البحث عنها

مدير حسابات DiliTrust

الأشخاص الذين يبحثون على وظائف Accounts Manager الوظائف التي تم البحث عنها

مدير حسابات
DiliTrust