Account Manager

GlobalBlue_IT

Key Responsibilities:

• Manage and visit assigned portfolio.
• Deliver the Net Turnover and any other sales targets taking corrective action when result materially deviates from expected.
• Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected.
• Definition of merchant s contract conditions (within the guidelines received) and deliver of account specific contractual obligations.
• Improve merchants knowledge and expertise with our services.
• Maximize TFS business (IR and RR management)
• Document in CRM all merchant s specific information and activity done.
• Business Statistics analysis, presentation, discussion, and action
• Action plans and store visits in line with company segmentation model
• Control the receivable to minimize bad debts exposure
• Deliver to the stores the activities have been agreed with the merchant s HQ
• Document in CRM all merchant s specific information and activity done

Additional: Division of work in percentage

• Client Relationship Management (30%)
  • Building and maintaining strong relationships with existing clients.
  • Regular check-ins and follow-ups to ensure client satisfaction.
  • Addressing client inquiries and resolving issues promptly.
• Sales and Business Development (25%)
  • Identifying and pursuing new sales opportunities.
  • Developing and executing sales strategies.
  • Negotiating contracts and closing deals.
• Account Management and Administration (20%)
  • Managing client accounts, including onboarding new clients.
  • Preparing and delivering reports, presentations, and proposals.
  • Tracking sales metrics and maintaining CRM systems.
• Collaboration and Coordination (15%)
  • Working with internal teams (e.g., marketing, product development) to meet client needs.
  • Coordinating with other sales team members to ensure alignment on strategies and goals.
  • Participating in team meetings and strategy sessions.
• Market and Product Knowledge (10%)
  • Staying updated on industry trends, market conditions, and competitor activities.
  • Continuously learning about the company s products and services to effectively sell and support them.
  • Attending training sessions, webinars, and industry events.

Main KPI s

The KPI s which the performance of this role is specifically measured:

• Net Turnover, Turnover from new business
• MC/GC ratio, Customer retention rate, AutoFill coverage
• Refund Ratio, Hit Rate, Ageing

Competencies

• Customer Service Orientation: Commitment to providing exceptional service and exceeding client expectations to enhance client loyalty and retention.
• Adaptability and Flexibility: Readiness to adjust to changing client needs, market conditions, and company strategies while maintaining high performance.
• Industry Knowledge: Deep understanding of the industry, market trends, and the company s products or services to provide valuable insights and recommendations to clients.
• Financial Acumen: Understanding of financial principles, budgeting, and forecasting to manage account profitability and contribute to the company s financial goals.
• Attention to Detail: Meticulousness in managing account details, contracts, and client requirements to prevent errors and ensure accuracy.

Skills

• Self-motivated, customer focused, and target driven.
• Good customer relationship and management
• Negotiation skills
• Ability to sell the full product portfolio.
• Priority planning
• Problem-solving attitude
• Good knowledge of MS Office products (Excel, Word, PowerPoint, etc..)
• Hunting