Accounts Receivable Supervisor

Accor Group

Key Responsibilities

• Supervise daily AR operations including billing, invoicing, collections, cash application, and reconciliations
• Ensure accurate and timely posting of payments, credits, adjustments, and refunds
• Maintain and monitor AR aging reports and implement actions to reduce overdue balances
• Review and approve invoices, credit memos, write-offs, and adjustments
• Serve as escalation point for customer disputes, discrepancies, and complex payment issues
• Maintain strong customer relationships to support on-time collections
• Work closely with Sales, Customer Service, and Operations to resolve account issues
• Train, mentor, and supervise AR team members to ensure productivity and quality
• Assign tasks, set priorities, and track performance metrics via regular reviews
• Prepare monthly and quarterly AR reports, KPI dashboards, and collection trend analyses
• Support month-end and year-end closing activities and assist with audit requirements
• Recommend and implement improvements to AR processes and internal controls
• Ensure compliance with accounting standards, policies, and relevant regulations
• Assist with system automation, ERP enhancements, and AR policy updates

Skills Set

• Accounts receivable operations
• Billing, collections, cash application
• AR reconciliation and aging management
• ERP systems (SAP, Oracle, NetSuite, QuickBooks, or similar)
• Excel skills including VLOOKUP, pivot tables, and data analysis
• Customer account handling and dispute resolution
• Team leadership and staff coaching
• Internal controls and compliance
• Financial reporting and month-end close support