Admission Executive Smartyca Kids Development Center

Job Summary

We are looking for a proactive and customer-focused Admissions & Student Relationship Executive to manage enquiries, guide parents and students on suitable courses, and convert leads into enrollments.

The role involves handling inbound and outbound calls, managing walk-in enquiries, coordinating with academic teams across branches, and ensuring a smooth journey from lead enquiry to confirmed student admission.

This position plays a key role in supporting student growth while achieving admissions and conversion targets.

Roles & Responsibilities

Lead Handling & Conversion

• Handle incoming calls, enquiries, and online leads from prospective parents and students.

• Make outbound follow-up calls to interested leads and enquiries.

• Understand customer requirements and recommend suitable courses and programs.

• Guide parents through course details, schedules, fees, and enrollment process.

• Convert enquiries into confirmed admissions through structured follow-ups.

• Achieve assigned admission and conversion targets.

Customer Interaction & Branch Support

• Welcome and assist walk-in parents visiting the centre.

• Provide clear and professional course counselling.

• Coordinate student visits, demo sessions, and registrations.

• Maintain strong relationships with parents and students.

• Ensure excellent customer experience from first enquiry to enrollment.

Coordination & Process Management

• Maintain accurate lead and admission records in CRM/system.

• Coordinate with trainers, academic teams, and branch staff for scheduling.

• Track enquiry status and ensure timely follow-ups.

• Support campaigns, events, and promotional activities when required.

• Prepare basic daily or weekly enquiry and conversion reports.