Agent de Reservation

AccorHotel

Job Description

• Respond to booking requests by phone, email or via online platforms.
• Check room availability and offer the best options to customers.
• Enter and confirm reservations in the hotel system.
• Maximize sales by offering upgrades and additional services.
• Apply the pricing strategy according to the periods and the occupancy rate.
• Follow performance and room occupancy targets. Offer a warm and professional welcome to customers from the first contact.
• Advise customers on the offers, services and facilities of the hotel.
• Handle special requests and ensure customer satisfaction before their arrival.
• Working in close collaboration with the Reception, Sales and Revenue Management departments.
• Ensure accurate follow-up of reservations and specific requests.
• Participate in coordination meetings to optimize the customer experience.
• Update customer files and booking histories.
• Prepare activity reports and monitor performance indicators.
• Respect Accor's procedures and standards regarding reservation management.