Agent Royal Service
AccorHotel
صاحب عمل نشط
نشرت في 14 ابريل
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
To consistently offer a professional, friendly and pleasant service;
- To provide courteous, prompt and empathetic service to all guests;
- Handle all calls, external and internal, by redirecting them or assisting guests;
- To handle customer requests and ensure follow-up in accordance with hotel and service standards;
- Communicate any relevant problems to the head of department;
- Have sufficient practical knowledge of all departments, including housekeeping, reception and technical services;
- Update the software system;
- To act as a liaison for guests requesting information relating to all aspects of the hotel;
- Make reservations at restaurants at the request of the guests;
- Take the orders for room service and pass them on without delay;
- eliminate non-essential intermediaries for all requests from guests;
- Follow up, within the prescribed time limits, on any delivery made to the rooms and on any problem raised by a guest;
- to know perfectly all of the hotel's emergency procedures;
- Adhere to the department's policies, procedures and service standards;
- Respect all security policies;
- All other tasks as assigned.
الملف الشخصي المطلوب للمرشحين
Relevant experience in customer service is mandatory;
- Previous experience as a telephone operator, receptionist or in the hotel industry is an asset;
- Excellent knowledge of English, French and Arabic is required;
- Excellent customer service skills and oral communication skills required;
- Ability to use Microsoft Windows (Outlook) and PMS applications;
- Interpersonal and problem-solving skills.
- Responsible and reliable;
- Ability to work effectively under pressure in a fast-paced environment;
- Organization, team spirit, initiative, dexterity, flexibility and empathy;
- Ability to focus one's attention on customer needs, while remaining calm and courteous at all times;
- Be available to work days, evenings, nights and weekends;
- To have a warm and calm voice on the phone;
- All other related qualifications.
القطاع المهني للشركة
- فنادق
- ضيافة
المجال الوظيفي / القسم
- مكتب المساعدة
- خدمة العملاء
- الاتصال عن بعد
الكلمات الرئيسية
- Agent Royal Service
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
AccorHotel
It is on an exceptional estate, in the heart of a centuries-old olive grove dominated by the Atlas Mountains, that the Fairmont Royal Palm Marrakech is located. Just twenty minutes from the vibrant Red City, on the road to Amizmiz, the Fairmont Royal Palm Marrakech offers the very best: 134 rooms in suites and villas, three restaurants, a 3500 m2 Spa as well as a sports center with a 2000 m2 swimming pool, an 18-hole golf course and a unique children's club.
https://jobs.smartrecruiters.com/AccorHotel/744000120021167-agent-royal-service