Assistant Branch Manager

First Abu Dhabi Bank

Key Responsibilities

• Assist the Branch Manager with daily operations, ensuring compliance with UAE Central Bank regulations and FAB policies.
• Oversee audit readiness, operational controls, and risk management protocols to safeguard branch assets.
• Review and validate key operational reports, cash controls, and transaction authorisations.
• Ensure all branch activities adhere to service standards, regulatory requirements, and internal policies.

Team Leadership & Performance

• Supervise and mentor staff, promoting a customer-centric culture and professional growth.
• Conduct regular coaching, performance evaluations, and skills development for team members.
• Support scheduling and workforce planning to maintain operational efficiency.
• Lead daily huddles and team briefings to reinforce targets and service priorities.

Business Growth & Relationship Management

• Support the Branch Manager in developing strategies to meet branch sales and business objectives.
• Identify new business opportunities and proactively grow the branch s customer portfolio.
• Strengthen relationships with high-value and priority clients, ensuring tailored service delivery.
• Promote cross-selling of FAB products including liabilities, assets, cards, insurance, and digital channels.

Customer Experience & Service Excellence

• Handle escalated and complex customer issues with professionalism and problem-solving focus.
• Support initiatives to enhance NPS, branch service quality, and customer satisfaction.
• Ensure staff consistently meet service KPIs and follow FAB s customer engagement standards.
• Participate in community engagement activities to represent and promote the FAB brand.

Risk, Compliance & Control

• Ensure full compliance with AML, KYC, and operational risk standards.
• Monitor and implement risk mitigation measures across operational and service processes.
• Support internal and external audit reviews, ensuring timely closure of findings.

Reporting & Analytics

• Prepare and review financial, operational, and performance reports for senior management.
• Analyse data to support decision-making in sales, service quality, and operational control.
• Provide timely updates on key performance indicators and business trends.