Assistant Manager - Region Rivoli Group

Retail – Business & Operations

• Work jointly with the Manager – Region, in monitoring sales and P&L performance for all stores, supporting the achievement of annual budgeted targets
• Coordinate with brand teams to maintain optimal stock levels, facilitate merchandising activities, and ensure execution of store upkeep and hygiene standards per SOPs
• Support organization and documentation of monthly store visits for self and the regional team; ensure upstream of timely and accurate reporting
• Oversee store scheduling adherence and support operational compliance with mall timings

Staff Management

• Collaborate with the Manager – Region, to ensure stores are adequately staffed per budget
• Highlight and address resource and manpower needs with function and division heads under guidance
• Schedule and support staff induction, brand, and soft skill trainings
• Provide input in evaluating sales performance and support the implementation of performance improvement plans for sales teams
• Compile staff rosters, leave planners, and facilitate timely completion of staff appraisals and probation assessments

Administration

• Ensure the proper documentation and updating of staff leave records
• Assist in managing uniform procurement and issuance, liaising with vendors and HQ, and enforcing grooming guidelines
• Prepare and ensure accuracy of documentation for staff allowances and related payments as directed

Asset Management & Maintenance

• Coordinate routine fit-out, maintenance, and store improvement initiatives under supervision, liaise with contractors and asset management teams.
• Ensure permits and approvals are acquired timely for works, and vendor selection aligns with company requirements

Marketing & Promotions

• Support identification and execution of local promotional activities, including collateral management, mall permissions, and partnership tie-ups
• Facilitate coordination between brand teams, ROM, and division heads for successful campaign implementation

Finance & Compliance

• Conduct periodic stock takes and surprise audits as scheduled, reporting findings to Manager - Region and Finance
• Validate petty cash, stock summaries, and POS promotional implementation in line with SOP.
• Support process compliance and documentation for financial transactions and controls

Warehouse & Logistics

• Coordinate stock movements, consignments, and inter-store transfers in concert with the warehouse/logistics team
• Ensure timely documentation and adherence to standard operating procedures in logistics

Customer Care & Service

• Assist in managing resolution of service issues and escalation cases, ensuring alignment with HQ Customer Care
• Support follow-up and closure of PSF calls and service cases, and maintain accurate records

Legal & PRO Activities

• Liaise with the PRO team to ensure compliance with statutory and regulatory requirements related to permits, visas, staff documentation, and payment obligations
• Assist in preparation and review of necessary documentation for government and regulatory bodies

Leasing & Expansion

• Support identification and evaluation of new location prospects, assist in lease negotiations, and ensure contracts and statutory documents are completed as per requirements

General & Reporting

• Regularly upstream local developments, competitor activities, mall updates, and recruitment progress etc.