مدير مطعم مساعد Mandarin Oriental Hotel Group

Mandarin Oriental Muscat is looking for an Assistant Restaurant Manager to join our Food and Beverage team.

Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest.

• Ensure that all staff arrive for and finish shifts at correct time.
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied.
• Ensure that tables are arranged and set up accordingly.
• Ensure that service stations are correctly arranged and set-up.
• Ensure that all staff are familiar with correct billing procedures.
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Arrange daily meetings for staff/attend daily meetings.
• Attend all training sessions arranged by MO.
• Ensure up-to-date training materials are circulated to relevant staff.
• Ensure small groups of VIP guests are catered for according to MO standards.
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff.
• Conduct and attend all meetings in absence of managers.
• Ensuring that outlet operates efficiently and profitably while maintaining standards. in terms of food, service, health & safety and reputation.
• Communicate outlet performance to Manager and senior management.
• Creating and executing plans for department sales, profit and staff development.
• Ensure all staff seek to reduce loss and maximise profitability wherever possible.
• Supervise F&B service by directing and guiding his/her subordinates.
• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets.
• Identify and carry out any specific training and development needs among the team.
• Ensure the performance of staff is accurately managed, assessed and acted upon.
• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Ensure guests preferences are remembered by staff and delivered on.
• Ensure all relevant supervisors are trained to take reservations.
• Ensure greeting, seating and taking orders by staff are all done to MO standards.
• Be aware of outlet up-selling strategy and communicate to all relevant staff.
• Ensure food and beverages are presented to guests according to MO standards.
• Ensure guests satisfaction is met by every member of staff.
• Ensure staff know how to handle special requests and VIPs.
• Deal with guest complaints according to MO standards and communicate to Manager where appropriate.
• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.
• Ensure that the environment of the outlet is being maintained to MO standards.
• Be aware of, and comply with, safe working practises as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
• Be aware of and comply with local and relevant Food Hygiene Standards.
• Wear any appropriate protective clothing provided by or recommended by the Hotel.
• Report any defects in the building, plant or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

• Be aware of Fire safety plans.
• Adhere to Safe & Sound procedures regarding Health & safety.
• Adhere to Safe & Sound procedures regarding HACCP standards.

• Attend any training deemed appropriate by your Head of Department.
• To be responsible for the Safe &Sound procedures followed by your peers.