Assistant Restaurant Manager SLS

Job Purpose:

• As Restaurant / Outlet Assistant Manager at SLS Red Sea, you are a key leader within the outlet s operation, supporting the day-to-day delivery of a seamless guest experience and an efficient, profitable service environment. Working closely with the Restaurant / Outlet Manager or GM, you ll ensure that the venue runs to the highest standards of service, quality, and brand integrity. With a hands-on approach, you ll manage the floor, motivate the team, and serve as a critical link between service, culinary, and support departments.

• You bring presence, energy, and attention to detail to everything you do, elevating both guest satisfaction and team performance in a distinctly SLS way.

Duties & Functions:

• Lead the team in delivering a consistently elevated, engaging, and dynamic guest experience in line with SLS brand values.

• Oversee daily floor operations to ensure smooth service and adherence to brand standards.

• Act as Manager-on-Duty in the absence of the Restaurant / Outlet Manager or GM.

• Monitor the outlet's ambiance, cleanliness, and set-up to reflect luxury lifestyle standards.

• Coordinate with kitchen, reception, engineering, and housekeeping to maintain seamless service delivery.

• Ensure adherence to health, hygiene, and safety standards, including HACCP protocols.

• Deliver an engaging, personalized guest journey throughout all touchpoints in the outlet.

• Actively manage guest interactions on the floor, responding to feedback and resolving issues with poise and efficiency.

• Build rapport with regular patrons and VIPs, recognizing preferences and anticipating needs.

• Collect and report guest feedback to support ongoing service and product improvement.

• Supervise and guide restaurant staff, ensuring alignment with service expectations and SLS values.

• Conduct briefings and communicate daily objectives clearly to the team.

• Support the recruitment, training, and development of new team members.

• Mentor junior colleagues through ongoing coaching and performance feedback.

• Ensure all team members follow grooming standards, operational SOPs, and service protocols.

• Support achievement of revenue and cost targets through upselling, portion control, and smart inventory usage.

• Monitor cash handling, payment discrepancies, and POS entries to ensure accuracy and accountability.

• Ensure sufficient stock levels and monitor requisitions to control costs and prevent wastage.

• Record and report all voids and discrepancies as per policy.

• Assist in developing and launching promotions, activations, and service innovations.

• Contribute to forecasting guest volume, resource planning, and budgeting processes.

• Support execution of the outlet's marketing initiatives and seasonal concepts.

• Maintain up-to-date knowledge of the menu, promotions, and product offerings.

• Maintain accurate shift handovers and operational reports.

• Participate in the Quality improvement process

• Maintain a close relationship with other department Managers/heads.

• Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.