Asst. Manager Height Safety Services

Client of MM Management Consultant

Job Description:

Major Objectives of the Job:

• Manage and grow the Services, Re-certification, and Inspection business for Height Safety equipment,

including Self-Retracting Lifelines (SRLs), Escape Descenders, Retrieval Winches, Tripods, and other Fall

Protection and Rescue systems.

• Generate committed and sustainable service revenue in line with annual budgets.
• Drive year-on-year growth in the height safety services portfolio through customer retention and new

opportunities.

• Achieve market expansion by increasing service penetration across key sectors and customers, positioning

Kanoo as a preferred Height Safety service provider.

Main Responsibilities

Business & Revenue Performance

• Achieve the annual Fall Protection (FP) Services budget and drive minimum 20% year-on-year growth in

services business.

• Retain and expand existing service contracts through proactive customer engagement and value-added

services.

• Evaluate quotations, follow up on POs, and administer client accounts, including credit control and

payment follow-up.

• Ensure timely invoices and support collections in line with agreed schedules.
• Stock planning for service spares and controlling spares stock and optimization of stocks to avoid any aged

stocks and financial provisions.

Workshop Operations & Technical Excellence

• Develop, document, and maintain Work Procedure Manuals for Height Safety and general workshop

services, ensuring management approval and compliance with latest standards.

• Lead advance planning of servicing, inspection, and calibration jobs, ensuring adherence to schedules and

optimal resource utilization.

• Manage workshop housekeeping, safety, and operational discipline, ensuring readiness for audits and

inspections.

• Coordinate closely with servicing teams, service coordinator, and Service Manager on:

o Job planning and execution

o Ordering and availability of service spares

o Technical discussions and performance reporting

Workshop Upgrade & Modernization

• Lead the upgrade and modernization of the Height Safety Workshop.
• Ensure approved budgets are effectively utilized to enhance productivity, quality, and turnaround time.

Client Engagement & Service Planning

• Conduct minimum three (3) customer site visits per month, including onshore and offshore rigs. Minimum

of 2 meetings weekly with Client HSE Managers and Procurement Team.

• Develop long-term client relationships by proactively understanding, managing, and responding to

customer requirements.

• Provide pre-sales technical support, product education, and post-sales service support.
• Organize and support principal visits, technical presentations, and product demonstrations aligned with customer needs.

Planning, Scheduling & Reporting

• Lead weekly service and inspection planning, including client work scheduling and resource allocation.
• Conduct weekly service team meetings and provide structured updates to management on activities, risks,

and action plans.

• Submit timely and accurate monthly functional reports, ensuring availability of structured YTD data at all

times, including:

o Quotations submitted

o Orders Received

o Pipeline for the month.

o Service orders pending customer delivery

o Pending invoicing schedules

o Collection and payment follow-up status

Compliance, Governance & Continuous Improvement

• Ensure full compliance with company policies, procedures, HSE, and quality standards.
• Resolve all customer account queries (quality issues, credit notes, discrepancies) within defined timelines.
• Demonstrate independent working capability, strong initiative, leadership, and a strategic approach to

service growth and operational excellence.

Experience Required: 10 years + in Managing workshop or Service activity.

Competencies Required:

Key Competencies

• Strong leadership and planning capability
• Technical expertise in Fall Protection & Height Safety
• Customer-focused and commercially driven mindset
• High compliance and governance orientation
• Strategic thinking and continuous improvement approach

Qualification

Bachelor s Degree/Diploma in

Mechanical engineering

Competence

1.Job Knowledge

1. Achieving Objectives
2. Values Driven
3. Decision Making
4. Interpersonal Skills
5. Time Management
6. Working as a team
7. Problem Solving
8. Good command over

product

1. Excellent Market Research

and have a pulse on the

business

12.Well-versed in the English

language to be able to

communicate with clients and

Business Partners regularly.

Skills

1.Sales and Customer

Relationship Management

2.Negotiation skills

3.Contract Management

4.Costing

5.Ms Office Suite

Personality Traits

1.Presentable

2.Good listener

3.Calm and composed

4.Self-initiator

5.Continuous follow up

6.Ownership and closure

7.Flexibility and Adaptability