AVP, Client Service Engineering - AI Automation First Abu Dhabi Bank FAB

The AVP will often operate as project lead for specific initiatives or workstreams with stakeholders across Business Lines, Group Technology, DAAI, Risk, Finance, Legal, Compliance, Audit, GCOO and vendors to drive AI automation priorities, intelligent process redesign, and governance. This is an execution-focused role; tangible results in adoption, ROI, scalability, and risk mitigation will be key in defining success.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

AI-enabled Service Journey Reimagination

• Support the redesign and governance of client and operational service journeys through AI-driven automation
• Support end-to-end optimization by embedding machine learning, natural language processing, robotics, and intelligent process automation solutions.

Service Delivery & Performance Management

• Ensure delivery and scalability of AI automation initiatives, coordinating cross-functional teams
• Track, analyze, and report performance across KPIs such as adoption, ROI, scalability, client experience, and risk.

Stakeholder Engagement & Change Leadership

• Support VP with key stakeholders across business domains to align on service priorities and drive change. Champion a culture of agile delivery, innovation, and responsible AI adoption. Familiarity with change management frameworks (e.g., ADKAR, Kotter) is desirable.

Continuous Improvement & Innovation

• Continuous Improvement & Innovation: Identify opportunities for ongoing process improvement and innovation and align with AI automation priorities. Contribute to the adoption of structured toolkits, playbooks, and frameworks for consistent service delivery.

Reporting & Communication

• Prepare materials for governance forums, ExCo-X, and GCOO meetings
• Consolidate updates, risks, and key issues for escalation to senior management