AVP, Soft Services & Front Office First Abu Dhabi Bank FAB

The role will oversee the Soft services, Front office and other Facility support operations ensuring the efficient execution of all tasks and initiatives related to Soft Services Unit functions. This includes managing and overseeing Unit s daily functions, conducting detailed inspections, and maintaining alignment with organizational goals to deliver exceptional operational performance.

The position encompasses the management of essential Soft services & Front office manpower, Plants & Landscaping management, Pest Control & Fumigation management, Meeting & Conference room Management, Pantry Consumables, Coffee & Snacks Vending Machines, Catering and Water logistics management.

Department Leadership: Ensure the alignment of the Soft Services Unit's strategy with organizational objectives through effective vertical and horizontal integration with other departmental strategies.

People Management: Drive the achievement of departmental goals by leading, motivating, and developing high-performing teams. Implement talent development initiatives, collaborate with subject matter experts, and cultivate a values-driven culture that aligns with the bank's ethical and operational standards. By fostering a collaborative and performance-driven culture, addressing workforce challenges, and driving adherence to organizational values, the role ensures the consistent delivery of high-quality services across all FAB locations. This holistic approach to leadership ensures operational excellence, sustainability, and continuous improvement within the Soft Services Unit.

International: The role is responsible of all our international receptionist and VIP Majlises to ensure they are following the same standards of the Head Office to have the same atmosphere and impression. Also, to collaborate with the international soft services representatives and implement the same standards in all offices.

With more than 10 Years of relevant experience
Presentable
Strong communication (speaking and writing) skills in English, Arabic and French languages
Excellent organizational and interpersonal skills
Excellent Leadership
Adaptability in fast-paced and high-pressure situations
Experience in known organization (National/International)
Customer Services oriented.
VIP interaction experience
Professional attitude
Perfection to details
Interior Design Skills
Eye for Detailing & Housekeeping, Maintenance
Good Interpersonal Skills
Extensive knowledge in development of Reports & Presentation Skills
Innovation / Continual Growth
Negotiation Skills
Able to work independently and efficiently to meet deadlines.
Effective communication within team and with other teams

Generic Accountability

• Oversee the Soft Services operations & supporting functions over all FAB locations across UAE and internationally, ensuring that service standards are consistently upheld.
• Manage a diverse team, including 17 core team members and 450+ outsourced soft services Manpower, ensuring their engagement, training & development.
• Develop and manage approx. 30M budget allocated for soft services unit, ensuring cost efficiency.
• Recommending to management, appointment of competent contractors to deliver the proposed projects.
• Manage the supply chain and ensure quality standards for all products including Hygiene, Chemicals, Pantry Consumables, Coffee and Snacks Vending Machine and other products.
• Coordinating with the internal business units and internal audit department to ensure that the proposed facilities meet functional requirements.
• Ensuring adherence compliance to all Legal and regulatory requirements
• Regular upkeep of the savings generated through strategic approach and value engineering.
• Ensure timely renewal of all Master Services agreements.
• Lead contract negotiations and RFP tender processes for third-party services.
• Manage internal and outsourced staff, including third-party suppliers, and oversee their performance.
• Maintain risk levels within agreed limits and ensure compliance with relevant policies.
• Identify opportunities to enhance services for internal and external customers.
• Prepare and present reports for management review, focusing on performance and improvement strategies.
• Create and maintain policies and SOPs aligned with the bank s operational policies.
• Manage relationships with vendors and service providers, ensuring SLA compliance and effective vendor management.
• Guarantee timely payments for suppliers, contractors and ensure quality delivery.
• Drive continuous growth by staying updated with current Soft Services market trends.

Soft Services Management:

• Analyse Soft Services quality audit reports and provide structured recommendations for improvement.
• Establish and nurture relationships with business units, addressing grievances effectively.
• Provide tailored recommendations for enhancing operations and service delivery.
• Address branch/Offices-specific requirements and ensure alignment of Soft Services resources with business goals.
• Facilitate recommendations & guidance to the management for renovations, retrofitting, and minor fit-out works based on business type and needs.
• Analyse soft service audit reports and provide structured recommendations for improvement.
• Plan and control Office support & Cleaning manpower management, General waste & sewage management, Plants & Landscaping management, Pest Control & fumigation management, meeting & conference room management.
• Develop Sustainable Practices, Implement eco-friendly initiatives within soft services, including waste reduction, recycling programs, and sustainable procurement such as biodegradable products etc..
• Promote energy efficiency across facilities by leveraging smart technologies for cleaning, and other operations such as robotic cleaners etc.
• Carbon Footprint Reduction, Identify opportunities to reduce the carbon footprint through responsible vendor selection, local sourcing, and optimizing transportation.
• Ensure adherence of regulatory compliance pertaining to environmental laws, ISO standards, and sustainability frameworks.
• Introduce advanced technologies like Computer Aided Facilities Management (CAFM) for cleaning and outsourced manpower digital attendance for office support operations, Robotic cleaning to enhance cleaning operations, maintenance, and customer experience.
• Implement automated solutions for routine tasks, such as consumable replenishment, Inventory Management etc..