Banquet Supervisor Wyndham Doha West Bay Hotel

KEY RESPONSIBILITIES

• Ensures new Banquet team members are well-trained and motivated / feeling of being welcome.

• Ensures a smooth running of the Banquet operations.

• Ensures a thorough handover between shifts.

• Ensures effective inter-departmental communication with Kitchen and other relevant departments,

• Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.

• Managing the stock and supplies in the Banquets and ensured orders are being made in time to avoid running out of linen, glasswork etc.

• To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&B Manager.

• Drive revenue through different upselling programmes.

• Follows correct reporting procedures if faced with issues.

• Ensure all standard checklists / task list are completed each shift.

• Effective prevention, recovery, and investigation of any guest complaints.

• To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.

• Ensure the service delivery is consistent and in line the brand SOPs and service culture.

• Ensure the team has knowledge of the F&B products.

• Ensures compliance with Health & security, fire regulations and food safety as per company standard and legislation.

• Ensure correct cash handling and credit card handling as per company standards / policy.

• Ensure correct closure paperwork is done.

• Follows the Health & Safety and food hygiene standards as trained.

• Ensures proper appearance and grooming of the team while on duty.

• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.

• Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.

• Leading and motivating a diverse team.

• Complies with company brand standards.

• Any other reasonable duties assigned by management.