Barista

Tivoli

KEY DUTIES & RESPONSIBILITIES

Beverage Preparation

• Prepare and serve all espresso-based and brewed beverages according to Tivoli standards.
• Create specialty coffees, teas, and signature drinks with consistency and precision.
• Maintain product quality and ensure proper portioning, temperature, and presentation.
• Ensure freshness of beans, milk, syrups, and all beverage ingredients.

Guest Service

• Greet guests warmly and take orders in a friendly, professional manner.
• Offer recommendations and upsell beverages and pastries as appropriate.
• Respond proactively to guest needs and resolve issues with courtesy and efficiency.
• Maintain a guest-first mindset at all times.

Operational Tasks

• Operate espresso machines, grinders, brewers, blenders, and POS systems confidently.
• Maintain cleanliness and organization of the barista station and service counter.
• Assist in stock rotation, inventory checks, and daily requisitions.
• Follow all hygiene, sanitation, and HACCP standards.

Teamwork & Communication

• Coordinate with the F&B team to ensure smooth and timely service.
• Communicate effectively with colleagues and supervisors about operational needs.
• Support the outlet during busy periods and assist in other areas when required.

Health, Safety & Hygiene

• Follow all food safety regulations and cleaning schedules.
• Ensure safe operation of all equipment.
• Report hazards, maintenance issues, or equipment faults immediately.

QUALIFICATIONS & SKILLS

Education & Experience

• Previous experience as a Barista or in a similar F&B service role (1 2 years preferred).
• Experience in a hotel, caf , or specialty coffee environment is an advantage.

Technical Skills

• Strong knowledge of coffee beans, brewing methods, and barista techniques.
• Ability to operate and maintain professional coffee equipment.
• Basic POS and cash-handling skills.

Personal Competencies

• Excellent communication and guest service skills.
• Attention to detail, creativity, and passion for quality beverages.
• Ability to work under pressure in a fast-paced environment.
• Positive attitude, professional grooming, and team-oriented mindset.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods.
• Comfortable working shifts, weekends, and public holidays.
• Capable of lifting and carrying moderate weights as required.