Bellman GOLDEN SANDS HOTEL MANAGEMENT

§ Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise

§ Carrying the guest’s laundry from the rooms to the laundry room.

§ Make dining and other reservations for patrons, and obtain tickets for events

§ Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

§ Make travel arrangements for sightseeing and other tours.

§ Receive, store, and deliver luggage and mail.

§ Arrange for the replacement of items lost by travelers.

§ Opening the front door for guests.

§ Receiving telephone calls that come to the front desk in the absence of the attendant

§ Respond to bell calls from guests either from the rooms or from where they are e.g. at the door.

§ Loading and unloading luggage from the vehicles that the clients either come in or are leaving the Hotel.

§ Should the client require a wakeup call, the bell boy needs to be on hand to book and make the call at the appropriate time

§ Recognize all returning and VIP guests, and welcome them back

§ Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures

§ Assist guests with their luggage and acknowledge them by name

§ Deliver the morning newspapers to each occupied guest room

§ Make deliveries to guest rooms as instructed

§ Store and retrieve luggage and other objects for guests

§ Be fully aware of what functions are going on in the hotel.

§ Be fully aware of the city attractions, transportation services and events currently going on in Dubai.

§ Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses)

§ Maintain good relationship with all the departments of the hotel

§ Follow all health & safety policies

§ Implement, maintain and continue to improve departmental policies, procedures and service standards

§ Carry out any other duties requested by Front Desk Agents, Front Office Supervisor, Duty Manager or Front Office Manager

§ Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)

§ Attend all meetings and trainings assigned by the Front Office Manager