Bilingual (English/French) customer service agent

Transcom

Bilingual (English/French) customer service agent

Become a travel ambassador for our passengers and do work that makes a real impact: transforming every stopover or booking into a memorable experience. In this role, you will:

• Assisting travellers in managing their reservations (domestic and international flights);
• Offer responsive assistance in receiving calls, emails or chat for ticket changes, upgrades or special services (luggage, meals, mobility assistance);
• Managing various situations: resolving incidents (delays, flight cancellations, lost luggage) and proposing rerouting solutions;
• Guiding clients on travel formalities, visas and air security protocols;
• Contribute to the company's success through exemplary customer loyalty thanks to a premium service;
• Working on a rotating schedule.

Search profile:

• Mastery of French (C1 level or native language), both oral and written;
• Excellent communication skills and emotional intelligence to reassure passengers in all situations;
• Ability to manage multitasking: juggling between booking software and internal communication tools;
• Rigour and attention to detail: an error in date or destination is not an option in this case!
• Positive attitude: you have a "high altitude" sense of service and know how to keep smiling under pressure.