Branch Manager- Immigration Consultants

Trenity Consultants

Job Location: Kuwait City (Kuwait)

Job Type: Full Time

Job description

We seek a dynamic and experienced Branch Manager to join our team at Trenity Immigration Consultants, a leading immigration consultancy. In this role, you will be responsible for overseeing the operations of our branch, managing a team of consultants.

Activities include:

• Working with confidential and/or sensitive documents on immigration programs, client analysis, immigration options, closing contracts, process monitoring, and case reporting updates.
• The high volume of outbound calls, multi-tasking, and multi-priority management of client case processing.
• Reporting, communications, and strict adherence to client agreements.
• Meeting expectations, deadlines, and financial targets.

Key duties

• Ensure that the branch s monthly revenue targets in all business segments are met through direct
  supervision of the staff
• Develop and implement sales plans while conducting regular sales meetings.
• Brief employees on current sales goals, promotions, and other relevant information to guide the marketing
  team in achieving the overall branch target.
• Achieve sales targets for the team and ensure that all team members uphold the company s image in the
  best possible way.
• Promote an environment of empowerment, respect, and trust while holding team members accountable
  for their actions.
• Continuously explore new prospects, opportunities, and job types to grow the business.
• Handle client objections by emphasizing service agreements and negotiating effectively to reach
  positive outcomes.
• Participate in recruiting, interviewing, and anticipating staffing requirements to meet operational needs
• Conduct business development meetings, maintain professional relationships with customers, and build a
  favorable company image.
• Present to and consult with management on business trends to develop new services, products, and
  distribution channels.
• Establish selling prices by monitoring costs, competition, and supply-demand factors.
• Ensure all leads generated through e-marketing are contacted by the counseling staff.

Collections :

• Ensure timely collection of pending dues (retainer, installment, and old dues) through the branch staff.
• Ensure strict compliance with the collection operation process and forward all important documents
  related to collections to the Head Office within the stipulated TAT.
• Ensure collection targets are met through walk-ins, e-marketing, and referrals
• Oversee daily branch operations to ensure smooth workflows and revenue targets are met.
• Verify the accuracy of client information and legal documentation
• Resolve customer complaints, refunds, and grievances promptly at the branch level, ensuring satisfaction
  and strong client relationships through excellent service and follow-ups.
• Must be able to handle clients over the phone and in person.
• Ability to work under pressure.

Training, Team Development and Onboarding

• Lead, train, and guide the sales team to achieve individual and team goals.Create a positive work environment by hiring the right talent and encouraging teamwork.
• Regularly conduct training sessions to enhance team skills and performance.
• Provide comprehensive training to new joiners, dedicating the first half of the day entirely to training.
• Assign new joiners to make calls in the afternoon to apply their training practically.
• Pair each new joiner with an existing staff member as a buddy for guidance and support.
• Ensure new joiners attend client counseling sessions with their buddy to learn and master the counseling
  pitch effectively.
• For any new joiners, the Branch Manager must record the SIM card number and laptop specifications
  before handing them over.
• Ensure all required details are accurately filled in on the CRM sheet for the new joiners.
• When a staff member is leaving, ensure a proper handover is conducted, including retrieving the SIM card
  and laptop.
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