Branch Retail Sales Supervisor

First Abu Dhabi Bank

Key Responsibilities

• Supervise retail sales operations to meet sales targets for Classic and Advantage customer segments.
• Ensure adequate staffing and raise resource concerns to the Branch Manager when needed.
• Provide coaching, mentoring, performance input, and support to CSOs.
• Actively sell and cross-sell asset and liability products to new and existing customers.
• Drive daily team performance and lead retail sales meetings.
• Attract new customers through referrals and personal business development.
• Monitor CSO activities, provide authorizations, and support during peak hours.
• Assign tasks fairly to ensure timely completion of daily operations.
• Ensure adherence to audit, legal, risk, and compliance requirements.
• Identify staff training needs and arrange required product, system, and sales training.
• Handle authorized financial and non-financial transactions.
• Maintain proper custody of undelivered cards, cheque books, debit cards, and PINs.
• Respond to incoming email queries within 24 hours.
• Conduct surprise checks and review required branch reports for audit purposes.
• Uphold FAB service standards to achieve assigned NPS targets and ensure zero customer complaints.
• Act as AML/Compliance Coordinator for the branch.
• Handle safe deposit locker and cash vault custodian responsibilities.
• Manage police alarm procedures where applicable.
• Work closely with the Branch Manager to distribute sales targets among CSOs for optimal performance.

Skills Set

• Retail sales supervision
• Cross-selling and customer acquisition
• Team coaching and leadership
• Branch operations and control checks
• Risk and compliance coordination
• Customer service and NPS management
• Operational authorizations
• Audit readiness and documentation
• Staff performance monitoring
• Daily workflow management

Why Join Us

• Lead retail sales performance for the UAE s largest and most respected bank.
• Develop leadership capability while shaping customer experience at branch level.
• Work in a culture built on trust, customer obsession, and continuous improvement.