Business Process Expert

Zakat, Tax and Customs Authority

Business Process Governance

Develop and/or update business processes' guidelines and templates based on requirements and leading practices
Review and update BPA in coordination with IT & Digitization function to ensure automation of business processes and achieve efficiency and effectiveness

Business Process Development and Analysis

Gather ZATCA s undocumented processes from internal functions and perform internal assessment
Prioritize processes that need to be developed based on certain criteria
Develop prioritized processes documentation plan to create critical and important processes first
Review references such as policies and regulations that affect the documentation of processes to ensure alignment
Coordinate with internal functions (i.e., Legal and Enforcement, IT and Digitization, Operations, etc.) to ensure alignment on process activities
Conduct process documentation workshops and accordingly develop drafts of process manuals
Conduct process analysis (BRD/CR) and ensure alignment with set policies, regulations, other functions input
Collect and review internal change requests to processes and provide recommendations

Business Process Improvement

Perform internal and external assessments on processes to identify gaps and needed controls
Develop process improvement plan to enhance existing processes
Implement the process improvement plan to enhance existing processes based on gap assessment results and leading practices

Business Process Measurement

Develop reports highlighting BPM maturity level and provide recommendations
Formulate SLAs and KPIs for all processes with internal and external parties
Track adherence of processes with set SLAs and KPIs and collect input related to areas of improvement from internal stakeholders
Develop prioritized process documentation plan stating recommendations on corrective actions for processes, SLAs, and KPIs to achieve required results

BIC Platform

Develop and/or update processes' master list report and communicate technical findings to BIC vendor
Follow-up on the implementation of technical updates

Internal Capability Building

Develop awareness material, standards, and guidelines to build internal capabilities in business processes
Provide training on business processes (i.e., systematic problem-solving techniques, SOP, BPM, process improvement), in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions
Build relationships with national and international BPM firms (i.e., through forums) to strengthen capabilities

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested