Cards Consulting Program Lead

PayTech Group

1. Problem Solving and Execution of the Program

• Leads teams to identify the most critical aspects of a problem(s), and guides teams (both internal project management as well as external stakeholders) to business-focused solutions and recommendations that drive client value.
• Hands-on program execution monitoring and implementation
• Application of data driven approach for key decision making

2. Market Research and Strategy Development

• Benchmark large-market corporate and consumer card programs.
• Support in Identify key customer needs (i.e. card features and benefits, travel spend management, expense reconciliation,).
• Develop and refine business strategy with revenue projections and cost-benefit analysis. Perform strategy calibration as per business requirements. Initiates change(s) to project direction where required, and able to decide and act without the total picture
• Align product strategy with Mastercards network and offerings.

3. Execution Planning & Coordination

• Coordinating tasks across internal teams and external stakeholders through cross functional squad leadership is essential
• Provide oversight of program delivery against the project plan.
• Align deliverables with business objectives and timelines.
• Design end-to-end processes for onboarding, servicing, and dispute resolution.
• Establish governance structures for clear accountability.
• Set escalation procedures for customized corporate solutions.

4. Risk Management & Quality Assurance

• Identify potential risks early in the project lifecycle. Implement effective mitigation strategies to minimize impact.
• Ensure compliance with business and technical requirements.
• Oversee testing phases and validate program readiness.
• Communication
• Provide regular status updates to stakeholders.
• Manage expectations and maintain clear communication between client and technical teams.

5. Budget & Resource Management

• Monitor project costs and resource allocation.
• Ensure the program remains within approved budget parameters.

6. Post-Launch Support

• Oversee program deployment and ensure smooth go live.
• Address post-launch issues promptly and effectively.
• Monitor performance metrics (adoption, transaction volume, credit performance).
• Identify opportunities for product expansion and enhancements (e.g., CVP revamp, new products)