Case Worker

International Organization for Migration

1.Carry out screening interviews with migrants to understand and assess their vulnerability, identify their specific needs and determinate their eligibility for IOM assistance;
2.Refer eligible beneficiaries, including unaccompanied migrant children, victims of trafficking, medical cases, and other vulnerable migrants, for available services (medical, psychosocial, assisted voluntary return and reintegration, legal assistance) as per the needs identified and within the limits of resources available;
3.Assist IOM beneficiaries through provision of information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia;
4.Provide individualized and group orientation and support migrants through referrals to services available, including social services, medical assistance and legal services;
5.Follow-up with IOM partners responsible for provision of assistance provided through referral;
6.Support the process of case management to identify the short, medium and long-term solutions for every migrant assisted;
7.Support in the preparation and submission of financial documents in relation with direct assistance to vulnerable migrants.
8.Assist to the implementation of outreach activities, including the identification and assistance to beneficiaries in IOM supported shelters and other, in case of urgency also outside office hours.
9.Compile case reports and maintain case files for each beneficiary assisted and prepare statistical reports as requested, while adhering to IOM data protection standards; and using the existing IOM data base platform
10.Maintain a professional and neutral behavior, as well as empathy with migrants;
11.Perform such other duties as may be assigned.