Category Manager

Client of NicheHR Global

The role of a Cheese & Deli Business Manager involves overseeing the operations, sales, and overall management of a business specializing in cheese and deli products within our client's community centers across the UAE.

Across the Stores Cheese & Deli, this role encompasses:

• SKU Management

• Merchandising strategy & Development

• Inventory management - Availability, Visibility & Variety

• Vendor management

• Sales analysis and forecasting

• Team management

• Price and Margin optimization

Essential Functions and Responsibilities

• Business Strategy: Develop and implement a strategic business plan that defines the company's goals, growth targets, and market positioning within the cheese and deli industry.

• Product Management: Curate and manage a diverse range of cheese and deli products, including selection, sourcing, quality control, and inventory management.

• Sales and Marketing: Create and execute sales and marketing strategies to promote the business, increase sales, and expand the customer base. This may include pricing strategies, promotions, and branding.

• Inventory Control: Monitor and manage inventory levels to minimize waste and spoilage while maintaining a varied and appealing product selection.

• Supplier Relationships: Establish and maintain strong relationships with cheese and deli suppliers, farmers, and producers to ensure a consistent and reliable source of high-quality products.

• Staff Management: Recruit, train, and manage a team of employees, including deli counter staff, cheese experts, and sales representatives.

• Financial Management: Oversee the financial aspects of the business, including budgeting, cost control, and revenue growth. Ensure the business operates within budget and is financially sustainable.

• Quality Assurance: Implement and maintain strict quality control standards to ensure the freshness, safety, and quality of cheese and deli products.

• Compliance and Regulation: Ensure the business complies with all relevant food safety and health regulations, permits, and licenses.

• Market Research: Stay updated on market trends, customer preferences, and competitors in the cheese and deli industry.

• Menu Development: Create and maintain an attractive deli menu that showcases cheese and deli products in various forms, including sandwiches, charcuterie boards, and platters.

• Wine and Pairing Knowledge: Possess expertise in wine and food pairings, as well as the ability to recommend wine selections that complement the cheese and deli offerings.

• Events and Tastings: Plan and host events, tastings, and workshops to promote products, engage with the community, and attract new customers.

• Technology Adoption: Stay current with technology trends in the industry, including point-of-sale systems, inventory management software, and data analysis tools.

• Community Engagement: Engage with the local community and participate in community events and initiatives to strengthen the presence and reputation of our client.

• Reporting and Analysis: Monitor and analyze key performance metrics, such as sales, customer feedback, and inventory turnover, to identify areas for improvement and growth.

• Health and Safety: Ensure that safety protocols and hygiene standards are consistently met in food preparation and service areas.

• Crisis Management: Develop and implement contingency plans to address unexpected challenges, such as product recalls or adverse market conditions.

The role of a Cheese & Deli Business Manager combines elements of culinary expertise, sales and marketing, inventory management, and business leadership. It requires a strong understanding of the industry, effective management skills, and a commitment to delivering high-quality products and service to customers.

Supervisory Responsibilities

• Staff in the Cheese & Deli department including area team leaders and specialists.

Knowledge, Skills & Experience

• Minimum 8-15 years of experience in the Cheese business.

Key Performance Indicators (KPIs)

Success in this role will be measured by performance across several key areas:

1. Total sales revenue, Sales Growth %, Average Transaction Value, Sales per sq ft

2. Gross Margin %, Operating / Net profit Margin

3. Inventory Turnover Rate, Stock availability Rate, Wastage and shrinkage reduction, Stock ageing

4. Customer satisfaction score, Customer Retention Score