Client Relationship Executive

Creation Business Consultants

Responsible for all company incorporation and amendments (documentation process completion), labor and immigration applications, client proposal research and preparation, client banking preparation and legal compliance on all contractual relations for delivery of the Operations Department goals.

Overall responsibility involves managing office activities, providing administrative support to the Country Manager, Government Relations, and Operations team, ensuring smooth office operations, and delivering excellent customer service as the primary point of contact for clients.

Key Accountabilities

Clients:

• Liaise with Ministry of Labor, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevant government departments and authorities etc. for accurate and timely information as required for operational tasks
• Provide excellent customer service and communicate efficiently internally and externally
• Receive clientsu2019 documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically
• Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily
• Create accounts and apply for clientsu2019 online applications through the various portals, then, assign and distribute the work for the GROs to complete online and on the ground daily

Office:

• Report and resolve any office facility-related issues promptly
• Professionally answer and screen all incoming phone calls and forward phone calls to relevant people and departments
• Organize and update the office and clientsu2019 contact information and filing
• Schedule office meetings and online meetings with calendar invitations
• Vetting and strengthening CBCu2019s relation with our existing suppliers and finding new ones to ensure the continuity of our business

Key Responsibilities

Clients:

• Liaise and execute works of clients with all government, non-government departments and all portals and ensure accuracy and timely lodgments
• Assist in managing GROu2019s and allocating tasks daily
• Obtain up to date and accurate information regarding all government-related processes and disseminate information to relevant CBC teams
• Assist and prepare timely and accurate proposals and information to support the administration and business development departments
• Ensure the CRM system, company compliance, Know Your Client (KYC) and Anti Money Laundering (AML) processes and filing systems are updated for all clients
• Drafts, follows, and completes all company Standard Operating Procedures (SOP) and requirements in the UAE, KSA and respective jurisdictions in alignment with the regulations of CBC and the authorities

Office:

• Receive, manage, and record mail, documents, packages, and courier deliveries
• Liaise with visitors and clients to ensure our support services are of the highest quality
• Adopt and implement feedback from clients and managers
• Prepare and maintain a list of suppliers with all contact details in the CRM system and update the list on a regular basis
• Timely follow up and problem solving regarding any administrative and office maintenance
• Develop and sustain valuable relationships between CBC and suppliers