Client Services Director - Professional Services Lead Visa

Key Responsibilities:

• Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
• Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting & Analytics stakeholders.
• Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
• Oversee commercialization strategies for bundled services and packaged propositions

Client Engagement & Delivery Excellence

• Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
• Clarify delivery responsibilities and ensure seamless coordination
• Lead client success initiatives, upsell strategies, and pilots
• Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions

Training & Capability Building

• Design and deliver training programs covering the full professional services menu and implementation best practices
• Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication

Operational Oversight & Metrics

• Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
• Monitor strategic program performance and lead governance efforts
• Support staffing and resource planning across service lines and regions