الرصاص التقني السحابي

SAS

SAS

We re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here.

We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About The Job

As a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments.

Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world-class SAS services.

Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements from initial implementation and configuration through to production release and operational deployment.

Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria.

Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.

You will also play a key role in mentoring and training team members, sharing best practices in enterprise application technology, architecture, and support.

Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.

In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery.

A strong commitment to continuous improvement and a proactive mindset will be critical to success in this role.

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