مدير مجموعة السبا والعافية

RAFFLES

1. Strategic Leadership

• Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.

• Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.

• Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.

• Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

• Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.

• Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.

• Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.

3. Guest Experience & Personalization

• Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

• Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.

• Lead VIP coordination, guest recovery, and guest preference mapping.

4. Team Leadership & Culture

• Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.

• Conduct regular performance reviews, development plans, and team engagement sessions.

• Align team behaviors with Raffles & Fairmont values, ensuring cultural and emotional intelligence in all interactions.

• Lead departmental briefings, wellness education, and cross-training programs.

5. Financial & Revenue Management

• Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.

• Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.

• Implement strategic promotions, upselling training, and dynamic pricing.

• Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).

6. Sales, Marketing & Branding

• Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.

• Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.

• Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.

• Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

• Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

• Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.

• Coordinate emergency and safety training specific to spa and fitness environments.