Collection Officer

Client of Hire Lebanese

The Collection Officer ensures timely and efficient collection of fees, service charges, and arrears across approximately 50 residential buildings. The role combines supervision, direct involvement, escalation management, and reporting, safeguarding the company s financial health while maintaining professional resident relations.

Key Responsibilities

1. Develop and implement collection policies and procedures aligned with company objectives.
2. Set monthly and annual collection targets in coordination with Finance and Operations.
3. Establish KPIs to measure collection efficiency and arrears reduction.
4. Lead and supervise collection officers and building-level staff.
5. Assign tasks, monitor performance, and provide guidance on difficult cases.
6. Conduct regular training on communication, negotiation, and compliance.
7. Personally engage in collection activities for high-value or overdue accounts.
8. Maintain direct communication with residents to resolve payment issues.
9. Negotiate structured payment plans when appropriate, within company policy.
10. Stage 1 Courtesy Reminder: Phone call, SMS, or email within 7 days of due date.
11. Stage 2 Formal Notice: Written reminder with clear deadline and penalties.
12. Stage 3 Direct Engagement: Face-to-face or formal meeting with resident.
13. Stage 4 Legal Escalation: Transfer case to legal representatives if unresolved.
14. Ensure each stage is documented in the collection system for transparency.
15. Act as the primary liaison with external legal representatives.
16. Prepare and deliver complete case files (payment history, notices, communications).
17. Track progress of legal actions, settlements, or judgments.
18. Provide management with monthly updates on legal cases and outcomes.
19. Prepare weekly, monthly, and quarterly collection reports.
20. Track KPIs: collection rate, overdue accounts, recovery timelines, escalated cases.
21. Maintain a centralized log of all collection activities and escalations.
22. Provide recommendations to improve collection efficiency and reduce arrears.
23. Coordinate with building supervisors, finance teams, and residents.
24. Escalate chronic non-payment cases to executive management.
25. Ensure transparency and professionalism in all resident communications.
26. Ensure all collection activities comply with local laws and company policies.
27. Handle resident data and financial information with confidentiality.
28. Maintain professionalism and integrity in all interactions.