Collections Operations Lead - Senior Manager

Genpact

Own the end-to-end F&A process with minimum supervision

• Execution of internal controls in accordance with clients
• Manage Client and Process independently and with minimum supervision
• Should be able to speak to the clients to discuss the input and resolve any queries for disputes
• Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
• Actively manage the business continuity plans for the process
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
• Support team priorities and initiatives and effectively manage workload
• Team management & negotiation skills. Must have a Problem-solving attitude
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
• Confirm that proper escalation procedures are followed according to established business practices
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
• Understanding and Reporting of Service Level Agreement
• Deliver the required data for audit purposes
• Drive continuous improvement in key operational metrics through Six Sigma methodologies
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Making the accounting process controls established through the internal policies
• Participate in any compliance audits and respond to audit queries
• Ensure Key Metric s are met, and service is delivered to end users as expected
• Daily usage of client s tools for the assigned activities