Command Center

DXC Technology

Responsibilities

• Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.

• Detect, log, and escalate incidents and alerts in accordance with standard operating procedures (SOPs) and SLAs.

• Perform first-level triage and basic troubleshooting to resolve or route issues efficiently.

• Communicate real-time system outages and performance degradation to relevant support teams and management.

• Maintain detailed and accurate incident tickets and operational logs.

• Follow predefined workflows and participates in major incident bridges when needed.

• Support scheduled and ad-hoc health checks and reporting tasks.

• Collaborate with internal support teams to ensure service availability and timely incident resolution.

• Participate in shift-based operations (including night/weekend shifts, if required).

Basic Qualifications:

• Basic knowledge of IT infrastructure components (servers, networks, databases).

• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, Zabbix, Dynatrace, or similar) is a plus.

• Understanding of ITSM tools (e.g., ServiceNow, Remedy, Jira Service Desk).

• Awareness of incident, problem, and change management processes (ITIL preferred).

Other Qualifications:

• ITIL Foundation Certification (optional but preferred).

• Exposure to scripting (e.g., PowerShell, Bash) or automation tools is a plus.

• Knowledge of SLAs, KPIs, and enterprise-level support environments.