Commercial Operations Specialist

LivaNova

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow because at LivaNova, we don t just treat conditions we aspire to alter the course of lives.

Job Purpose

The Commercial Operations Specialist Middle East & Russia is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. He/She will support the local commercial operations activities such as demand, supply, order management, logistics and customer service support.

Major Accountabilities

• Connect and track overall supply chain process
• Participate in demand planning process and activities
• Identify demand forecast risks
• Review and validate orders obtaining necessary approvals as needed
• Place orders in timely manner
• Ensure on-time deliveries and adhere to importation requirements
• Collaborate with Sales, Operations and Customer Service teams
• Direct, optimize and coordinate full order cycle
• Keep track of quality, quantity, stock levels, delivery times and efficiency
• Highlight any arising problems or complaints and propose solutions
• Meet productivity, accuracy and timelines targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Maintain a professional relationship with existing and new clients to ensure they are satisfied with the company s performance and to identify their future needs and requirements, advising on how Livanova can meet those needs
• Follow Livanova Policy and Procedures
• Have full regard for the department s competitiveness, efficiency and level of service
• Participate in cross-functional teams to reach required objectives
• Act by example on business ethics, behaves in ways that are consistent with the Company values, regulations and principles. Behave with personal integrity and compliance, encouraging others to do the same
• Promote a customer service culture which emphasizes a client partnership

Key performance indicators/ Measures of success

• Ensure timely sales & operations activities for the Regional business;
• Meet end-customer requirements, including product availability, on-time delivery, and adhere to importation requirements and capacity in the supply chain to deliver that performance in a responsive manner;
• Collaborate with internal stakeholders successfully to resolve challenges and constraints which may arise related to a customer related request;
• Assist country and regional leadership to achieve business and financial goals and objectives including monthly/quarterly/annual sales, operating income, and local inventory levels.

Job Dimensions

Number of associates: No direct/indirect reports;

Impact on the organization: optimize and deliver Commercial Operations activities to drive the Regional performance. Delivering and safeguarding customer satisfaction while ensuring positive business outcome and upholding company values.