Community Development and Service Delivery Department Manager

SEED (HQ) (Iraq)

Specific Tasks:

Strategic Leadership, Management, and Planning (60%):

• Lead the development and implementation of departmental strategies aligned with organizational goals.
• Provide strategic guidance on program design and scaling of MHPSS, GBV, and community development initiatives.
• Identify emerging needs, trends, and best practices to inform innovation and program improvement.
• Set priorities and oversee the development and implementation of technical guidelines, standard operating procedures (SOPs), and safeguarding protocols.
• Set project direction by prioritizing and organizing actions & resources to achieve objectives.
• Provide input into program development
• Identify and manage risks associated with program delivery and partnerships.
• Lead and manage a multidisciplinary team; provide mentorship, supervision, and professional development support.
• Foster a culture of accountability, learning, and collaboration within the service delivery and community development teams.
• Support recruitment, onboarding, and performance management processes for staff.
• Supervise service delivery and community development managers and coordinators, technical advisors, and their teams, and ensure roles, responsibilities and reporting lines are clear for each staff member at all times.
• Build systems and structures for managing department activities, in all locations, under all programs, ensure sufficient coordination between PSDMs, technical advisors, program managers, and other departments.
• Ensure timely and quality reporting to donors, partners, and internal leadership.

Technical Leadership (30%):

• Ensure technical quality, coherence, and impact of services and community interventions.
• Lead the design and implementation of evidence-based social and behavioral change strategies to promote positive behaviors through group community based interventions.
• Oversee the development and dissemination of technical resources, including group curricula, training manuals, facilitator guides, and standardized tools for PSS and community development interventions.
• Review and as needed, develop policies, guidances, and protocols
• Ensure that all activities are implemented in accordance with donor requirements, organizational policies, and international standards and practices.
• Coordinate closely with the MEAL Unit to ensure all MHPSS and protection service delivery activities are properly monitored, documented, evaluated, and reported on, and contribute to reporting.
• Contribute to learning and knowledge management by promoting documentation of best practices, lessons learned, and success stories.
• Support program M&E, including development of tools, to ensure that M&E systems provide adequate feedback on MHPSS and protection interventions.
• Ensure that all MEAL findings about service delivery and community development are addressed, and that services and processes are adapted to address any gaps.
• Ensure all efforts are being made to be fully accountable to our clients and all accountability and safeguarding mechanisms are in place and followed up.

Coordination and Organizational Representation (10%)

• Represent the organization in local and high-level coordination forums, donor meetings, and partnerships related to MHPSS, GBV, and community development.
• Build and maintain strategic partnerships with government agencies, UN bodies, NGOs, and community stakeholders.
• Advocate for inclusive, survivor-centered, and community-based approaches in policy and program discussions.
• Identify and manage strategic partnerships with local and international organizations, and key government interlocutors, including any sub-grantees delivering services.