Concierge Four Seasons Hotel

About the role
A Concierge Agent in a luxury hotel is responsible for delivering exceptional guest experiences by providing personalized assistance, expert recommendations, and discreet problem-solving. This role requires strong knowledge of local attractions, refined communication skills, and a commitment to service excellence aligned with five star hospitality standards.

What you will do

• Warmly welcome guests and provide an elegant, professional first impression.
• Offer personalized recommendations for dining, entertainment, shopping, cultural activities, and local experiences.
• Assist with reservations (restaurants, events, tours, transportation, spa, etc.).
• Coordinate guest requests promptly and discreetly while maintaining high service standards.
• Communicate effectively with all departments (Front Office, Housekeeping, Transportation, Food & Beverage, Security).
• Arrange special requests such as amenities, celebrations, and VIP setups.
• Support Front Office operations during peak periods.
• Maintain excellent knowledge of local attractions, luxury retail, cultural venues, medical services, and transportation options.
• Stay updated on city events, new restaurants, and exclusive experiences relevant to guests.
• Handle inquiries regarding the hotel s facilities, policies, and services.
• Anticipate guest needs and personalize service to enhance satisfaction.
• Manage complaints or concerns with diplomacy, professionalism, and follow through.
• Build long term rapport with frequent or VIP guests.
• Maintain a well organized concierge desk and accurate logs.
• Handle deliveries, mail, packages, and lost and found items.
• Track reservations, confirmations, and guest preferences.

What you bring

• Excellent communication and interpersonal skills.
• Strong local knowledge and passion for creating memorable experiences.
• High level of discretion, professionalism, and emotional intelligence.
• Ability to multitask in a fast paced, high standard environment.
• Problem-solving ability with a calm, service-oriented approach.
• Fluent in multiple languages (English & French essential; additional languages an asset).
• Familiarity with hotel software (Opera, Concierge systems) is preferred.