Consultant-CMS-(Siebel L2) Malomatia (Q.S.C)

**Only Native Arabic Speakers **

• Support the Siebel implementation process by coordinating business analysts and technical personnel to assure successful implementation.

• Current Siebel configuration set-up and monitoring various non-development environments

• Siebel Configuration Support

• Work on analyzing the Production Bugs and share findings with Development Team and working closely with both Dev & L3 to be able to fix Bugs from his side.

• Deploying Bug Fix release to Production environment through formal procedure

• Be able to fix the incidents using workarounds solution until the main problem be solved by development team

• Investigate, diagnose, and troubleshoot technical problems related to Siebel functionality, performance, and integration with other system.

  Knowledge:

  • Experience in Requirement Analysis, Design, Development, Testing & Implementation of complete software development life cycle projects for Multi - tier Enterprise Applications.

  • Experience Developing and Maintaining/Supporting applications built in Siebel.

  • Experience in Unit testing, Functional testing, and Integration testing.

  • Provide production support. Resolving production issues, create Jira tickets, and helping end users by providing support they needed for the application issues.

  • Debugging the coding defects, Identify the RC of the defects, validate the fixes and close the bugs accordingly.

  • Responsible to solve the application issues based on SLA.

  • Deploying and testing application in various environments including UAT and Production based on change management process.

  • Solid understanding of Siebel Tools Configuration, Siebel e-Script, Siebel e-AI, Siebel EIM, Web Services, Business Services, Workflow Policies, Assignment Manager, and Siebel Administrative Tasks

  • Background in a technical development environment and solid working of relational databases (i.e. Oracle, SQL), operating systems, and hardware platforms

  • Experience with software development life cycle (SDLC) and quality assurance processes, methodologies and tools

  • Excellent customer relationship, organization and follow through skills, as well as a positive attitude