Consultant Salesforce (Support & TMA)

Septeo TN

نشرت في 30 مارس

الخبرة

2 - 7 سنوات

موقع العمل

Tunisia - Tunisia

التعليم

أي تخرج()

الجنسية

أي جنسية

جنس

غير مذكور

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

You will contribute to the support and quality of developments in a multi-business unit Salesforce environment (Sales Cloud, Service Cloud, CPQ, ERP integrations/business tools). You will work in collaboration with Product Owners and developers, with daily exchanges with teams in France.

Your daily life:

  • Provide Salesforce support: manage and prioritize tickets (incidents, enhancements, improvement requests), resolve level 1 and 2 incidents and escalate to development teams if necessary.

  • Analyze business needs and write clear functional specifications for technical teams.

  • Participate in the testing phases: preparation of test plans, execution of functional tests and coordination of user acceptance testing (UAT).

  • Monitor the resolution of anomalies and contribute to non-regression testing before production deployment.

  • Providing daily support to users, sharing Salesforce best practices, and contributing to internal documentation.

الملف الشخصي المطلوب للمرشحين

What interests us about you

  • You have 2-5 years of professional experience, including at least 2 years on the Salesforce ecosystem (administration, functional support or TMA).
  • You have proven experience in application support and ticket management (Jira or equivalent tool).
  • You have mastered the fundamentals of Salesforce: managing objects and fields, validation rules, creating simple flows.
  • You are able to analyze anomalies, identify their origin and write clear and structured functional specifications.
  • A basic knowledge of integrations (APIs, data flows) as well as interactions with ERPs or other business tools would be a plus.
  • Known for your rigor, your sense of service and your ability to prioritize, you also have a good level of communication in French.

القطاع المهني للشركة

  • تكنولوجيا المعلومات - خدمات البرمجيات

المجال الوظيفي / القسم

  • سوفت وير تقنية المعلومات

الكلمات الرئيسية

  • Consultant Salesforce (Support & TMA)

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

Septeo TN

Septeo, a leading software publisher in Europe, is a rapidly growing and transforming group. In just 10 years, we have become one of Europe's tech leaders, a benchmark in software publishing. This evolution is the result of a collective effort. It is the culmination of the work of determined, bold, and committed teams. Teams that work hand in hand, with simplicity, friendliness, and trust.

Driven by shared values, at Septeo we are together, we do together and we transform together.

And the results speak for themselves: today, we are the 8th largest software publisher in France according to the Truffle 100 ranking and 9th in the FW500. Our ambition doesn't stop there. We want to become a key player in Europe. We want Septeo to be on everyone's lips.

We are already present, behind every moment of life, thanks to the software we develop, made available to millions of women and men: a real estate purchase, a wedding, starting a business, a trip... It's quite a responsibility, ultimately. It's ours. And perhaps soon it will be yours.

Ready to be part of the adventure?

قراءة المزيد

https://jobs.smartrecruiters.com/Septeo/744000114566738-consultant-salesforce-support-tma-