Coordinator RTM

talabat

Executes plans and ensures effective implementation of schedules.

Administers Call Center Agents scheduling.

Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.

Reconciles daily attendance with agents' schedules and time in/out reporting in coordination with the Team leader.

Creates and delivers daily, weekly, and monthly WFM reports. - Communicate changes to scheduling to ensure suitable daily resource coverage.

Maintains a running report of attendance records.

Schedules measures for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.

Provides analytical support to operations and proposes recommendations or solutions to enhance efficiency as needed.

Facilitates daily operations updates.

Manages non-productive time request process, ensuring activities are planned without impacting SLAs - Perform any additional related tasks.