Country Manager -Service BCT Consulting Private Limited

Country Manager -Service

Education – BE

Language -Need to speak Arabic

Age - Till 40

Exp – 5 + Years

Notice Period - Immediate - 30 Days

Purpose

Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers.

Role Description

• Review the customer complaints and put effective preventive actions

· Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality

· Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries

· Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)

· Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)

· Develop programs/actions to improve service inflow and parts sales of distributors/dealers

· Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan