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Turquoise Mountain (Jordan)

Job Description

Job Title: Country Representative

Department: Jordan

Team: Senior Management Team

Reports to (Line Manager): CEO

Job Purpose Summary: Manage the existing programmes and staff of Turquoise Mountain Trust in Jordan. Lead on fundraising and strategic planning for all aspects of TM s activities in Jordan.

Key Responsibilities and Accountabilities

Core Responsibilities

Leadership, Collaboration & Line Management

Communicate a clear vision of present and future programme goals and strategies to team members. Incorporate their feedback, and the best of their skills into the programme.

Manage, recruit and motivate a skilled, efficient team; incorporate staff development strategies and performance management systems into the team-building process.

Programme Design and Management

Implement the strategy of Turquoise Mountain Trust, as directed by the CEO and Trustees to support artisans in Jordan across Turquoise Mountain s key areas of work: Livelihood, Heritage, Skills & Practice, Wellbeing, and Connection.

Please note that a fundamental way in which the organisation supports artisans is through the sale of craft products to international markets, and that many of the activities, accordingly, are commercial in nature. Responsibilities in this regard include (but are not limited to):

• Define the commercial strategy in collaboration with the Global Commercial Director. Implement this strategy through commercial operations working with the local and global Sales, Design and Production teams.
• Alongside the local team and in collaboration with Global Creative Director and team, establish and lead the creative direction for design and product development in-country, across diverse product areas and in line with organisational target markets.
• Work with global teams to identify and deliver high-profile commercial projects and exhibitions, that achieve sales and showcase excellence in craftsmanship and delivery, and harness global connection for artisans.
• Work within the wider organisation s marketing framework and brand to ensure the marketing strategy is delivered. This will involve the local Sales, Design and Production team, Marketing team and colleagues globally.
• Set sales, marketing and market targets in line with the overall strategy, devolve these within the team and track performance against these metrics, adjusting the approach overall where needed in collaboration with local and international colleagues.
• Establish a vision for new programming that leverages Turquoise Mountain s value proposition and networks in Jordan to optimise support to artisan communities.

This list is not exhaustive, and other duties may be required as determined by the needs of the organisation.

Person Profile

Professional approach

A genuine collaborator in approach, with natural leadership qualities and an ability to build teams, whether directly under their management or within the wider organisation. Ability to coach and mentor senior managers, empowering others and helping them to take ownership in their areas of expertise. Experience of managing risk in a frequently changing landscape, bringing a flexible approach. Ability to take in information and distil salient points and priorities. Ability to synthesize different information and apply creativity and vision to programme design and country office leadership.

Personal attributes

• A person with a creative background and a commercial mindset.
• An energetic and hands-on self-starter.
• A creative thinker, who can identify and create opportunities and overcome challenges.
• A team worker.
• A great communicator.
• Someone with appreciation and respect for Jordanian and wider Levantine culture and heritage.
• Someone with a commitment to inclusivity.
• Somone who thrives working on their own initiative, managing and organising their own workload and meeting deadlines**.**
• Someone who is dependable and credible, with the ability to establish good working relationships at all levels and work across dispersed teams.
• Someone who is outcome and impact focussed.

Qualifications

We are open to candidates qualified by experience.

Formal qualifications that may be advantageous include regional or thematically relevant subjects such as business, marketing, design, area studies, Arabic studies, anthropology but this list is by no means exhaustive and Turquoise Mountain has had many successful senior managers from a range of backgrounds, which speaks to the breadth of these roles: work-ethos, open-mindedness, creativity, willingness to learn and ability to learn quickly are considered more important than formal qualifications. Candidates with private sector experience/background are encouraged to apply.

Specific job skills and experience

Essential

• Extensive experience in a commercial role within a creative industry.
• Significant experience in a leadership role.
• Experience of leading and mentoring a diverse team working across programmes and operations.
• Strong interpersonal and communication skills with the ability to build relationships at all levels with colleagues both locally and across international departments, and with external stakeholders.
• Successful track record of managing complex budgets including restricted funds.
• Experience of working with donor reporting requirements and programme budgets.
• Experience of working in a matrix-management or delegated responsibility environment.

Desirable

• Previous work experience in Jordan is desirable.
• Experience of working with artisan communities would be a significant advantage.

Skills and abilities

Essential

• Good IT skills including experience of all Microsoft office applications Word, Excel, Teams, Outlook, SharePoint etc.
• Excellent organisational skills.
• Capable of working under pressure to meet deadlines and dealing with multiple priorities.
• Excellent written and spoken English to an international standard.
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