Courier Experience & Growth Specialist Glovo

YOUR MISSION

Glovo is looking for a talented and experienced GX Experience & Growth Specialist within the Supply Operations team, based in Tunis. Alongside with the operations team, the GX and Growth Specialist will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country.

THE JOURNEY

• Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program
• Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.)
• Generate market insights from focus groups, surveys, and others.
• Optimize acquisition strategy, budget and channels based on performance and priority
• Ensure couriers materials are not running out of stock to cover for new onboardings or replacements
• Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
• Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
• Coordinate with brokers for insurance cases progress
• Provide - along with Regions owners - compliance and fleet operational settings
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Professional English, French and Arabic- you will be the owner of all communications sent to couriers !
• Data-driven approach - You will be challenged but data and metrics are your best back up! You love them and leverage them!
• Communication skills - You will be interacting with many stakeholders and managing relations with couriers (CRM) - adapting the tone and the wordings is a must to bring impact
• Critical thinking - You have a business sense, you understand the metrics and can seize the impact on business
• Strong team spirit and collaboration - sync with different regions / city owners
• Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset
• Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas