CSM/Account Manager Thomson Reuters

Develops and executes account strategy collaborating with different internal teams to deliver a comprehensive product offering to meet overall customer needs. Develops key stakeholder communities both internal and external.

About The Role:

• Drive retention and expansion strategies for existing accounts; identify upsell and cross-sell opportunities.
• Build and maintain trusted relationships with C-level executives and key stakeholders.
• Act as a strategic advisor on legal content and AI solutions to enhance client workflows and efficiency.
• Collaborate internally to deliver comprehensive solutions and ensure client success.
• Maintain accurate pipeline and performance reporting in Salesforce; leverage insights for proactive engagement.
• Advocate for clients internally and ensure high satisfaction and adoption of solutions.
• Act as an expert for legal content/AI solutions and advise clients to improve work efficiency.
• Maintain deep knowledge of the designated accounts/territory and the clients workflow and challenges.
• Strategically develops, executes, and maintains a growth-centric business plan and own overall strategy for revenue growth.
• Develops strong, high level, contact network within the designated territory including C and E level executives and department heads.
• Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
• Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
• Maintain accurate pipeline on salesforce for forecast and reporting purposes.

About You:

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.
• Fluency in English and Arabic; strong communication and presentation skills.
• Self-starter with ability to drive results under limited supervision.
• Maintains up to date product knowledge on all products and solutions.
• Strong understanding of customers and their business model and workflows.
• Strong relationship building skills and experience in establishing C level relationship.
• Proven commercial experience in a customer facing environment required.
• Problem solving skills and ability to understand, articulate, structure and solve client needs.
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Strong collaboration skills & strong interpersonal skills.
• A desire to compete and win business in a team setting.
• Wide contact network across MENA region would be an advantage

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