Customer Advisor - Fashion and E-commerce

Transcom

As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:

• Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.
• To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.
• Contribute to the project's success by suggesting improvements, sharing your knowledge, and learning alongside your colleagues.

Desired profile:

To succeed in this role, you will need:

• Mastery of French: Level C1 or native language (written and oral).
• My English proficiency: Minimum level B2 (written and oral).
• Excellent communication skills: Great interpersonal skills, empathy and active listening skills.
• Mental agility: The ability to quickly absorb information, adapt, and react to change.
• Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.