Customer Advisor Concentrix Corporation

Your mission as a Back Office Customer Advisor

As a Back Office Customer Advisor, you will play a key role in:

• Handling customer requests accurately : Process customer requests and inquiries through written channels such as emails, online forms or chats, while ensuring accurate and structured follow-up.
• Solving problems effectively : Analyzing requests, identifying appropriate solutions and handling complaints to ensure customer satisfaction.
• Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service.
• Contributing to customer loyalty : Offering personalized solutions that strengthen trust and customer relationships.

What we offer you

At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

• An attractive salary with additional bonuses :
• Language bonus dedicated to our multilingual Game-Changers.
• Regularity bonus from the 12th month onwards and motivating performance bonuses.
• Special bonus A from El Adha.
• Exceptional employee benefits :
• Affordable health insurance and supplementary pension after one year.
• Flexible hours with the possibility of teleworking after an integration period.
• Free access to our gym.
• Transport provided allowing you to get to your workplace safely and without logistical constraints.
• Ongoing training to develop your skills and acquire new knowledge relevant to the position.