Customer Collaboration Lead Johnson and Johnson

Position Overview

This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Customer Collaboration Lead is responsible for leading structured collaboration with selected customers in the areas of forecast alignment, replenishment planning, and execution monitoring. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, and commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance.

br>Key Responsibilities

Scaling the CPFR Framework:

• Expand ongoing CPFR pilot programs by onboarding additional customers and tailoring collaborative approaches to specific business needs.

• Identify and implement process improvements in collaboration and execution.

Customer Collaboration:

• Develop strong working relationships with customers to align on demand planning, inventory optimization, and supply chain performance goals.

• Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.

Process Standardization and Management:

• Support the refinement of processes for collaborative demand forecasting, order replenishment, inventory monitoring, and supply/demand alignment to support customer-focused operations.

Performance Management:

• Track and regularly review key performance indicators, including forecast accuracy, bias, service levels, and inventory health.

Customer Issue Resolution:

• Act as the primary contact for addressing customer concerns related to order management, replenishments, and supply chain constraints.

• Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.

Cross-Functional Coordination:

• Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.

• Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR practices.

Technical Tools and Automation:

• Evaluate and recommend tools (dashboards, EDI platforms, and collaboration portals) to automate and enhance the CPFR processes.

Problem Resolution:

• Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.