Customer Director

SARL DUSENS

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

• Leadership & account management:
• To take a long-term view of the accounts and their development.
• Gain a deep understanding of clients' business, marketing, and organizational challenges.
• Managing the managerial ecosystem around the accounts (project managers, creatives, experts, partners).
• Arbitrate priorities, absorb complexity and secure overall performance.
• Make strategic decisions when necessary and take responsibility for them.
• Business performance & value creation:
• Guaranteeing the profitability of accounts and the control of economic balances (times, margins, costs).
• Identify and activate development opportunities: upsell, cross-sell, scope extension.
• Manage portfolio performance in relation to fixed financial objectives.
• Strengthen the perception of the agency's strategic value among clients.
• Strategic consulting & business intelligence:
• Analyze markets, brands, consumers and competitive environments.
• Formulate relevant and differentiating strategic recommendations.
• To nourish customer thinking through active monitoring and useful benchmarks.
• To contribute to raising the level of strategic thinking within the agency.
• Internal impact & team development:
• Structure the teams around the accounts and clarify the roles and responsibilities.
• Supporting the skills development of employees (coaching, feedback, knowledge transfer).
• Securing processes without falling into micromanagement.
• To actively contribute to the culture and continuous improvement of the agency.
• Customer relations & partner stance:
• Building and maintaining a strong relationship of trust with client decision-makers.
• Leading strategic meetings and key arbitrations.
• Anticipate and manage sensitive or crisis situations with composure.
• Represent the agency at the highest level with credibility and high standards.